Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service professional to join our team at Wild Recruitment in central Southampton.
Your key responsibilities will include:
- Managing customer complaints and resolving issues in a timely and professional manner
- Providing administrative support to ensure seamless customer service delivery
- Investigating and gathering information to resolve customer complaints
- Communicating solutions clearly and effectively to customers
- Maintaining accurate and detailed records of customer interactions
- Ensuring compliance with relevant regulations and policies
- Generating reports to track customer complaints and service delivery
What We're Looking For:
- Strong background in complaints management and customer service
- Excellent communication and analytical skills
- Attention to detail and organizational abilities
- Proficiency in MS Office and CRM systems
This is a fixed-term contract opportunity with the potential to extend. If you are a customer-focused administrator with experience in handling customer complaints, we encourage you to apply.
Salary: \u00a327,000
We are an equal opportunities employer and welcome applications from all qualified candidates.
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