Customer Service Representative

4 weeks ago


Southampton, Southampton, United Kingdom wild recruitment Full time
Customer Service Role

We are seeking a highly skilled Customer Service professional to join our team at Wild Recruitment in central Southampton.

Your key responsibilities will include:

  • Managing customer complaints and resolving issues in a timely and professional manner
  • Providing administrative support to ensure seamless customer service delivery
  • Investigating and gathering information to resolve customer complaints
  • Communicating solutions clearly and effectively to customers
  • Maintaining accurate and detailed records of customer interactions
  • Ensuring compliance with relevant regulations and policies
  • Generating reports to track customer complaints and service delivery

What We're Looking For:

  • Strong background in complaints management and customer service
  • Excellent communication and analytical skills
  • Attention to detail and organizational abilities
  • Proficiency in MS Office and CRM systems

This is a fixed-term contract opportunity with the potential to extend. If you are a customer-focused administrator with experience in handling customer complaints, we encourage you to apply.

Salary: \u00a327,000

We are an equal opportunities employer and welcome applications from all qualified candidates.



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