Customer Service Supervisor
3 weeks ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Support the management team in leading a team of customer service representatives to deliver excellent customer service and meet departmental SLAs.
- Monitor and manage contact volumes and resources to ensure the team is working effectively throughout the day.
- Identify potential issues and communicate them to the management team.
- Manage and resolve customer escalations and complaints from the customer service team.
- Monitor timekeeping and task adherence across the team and provide feedback to individuals and the management team.
- Be visible and available to the team by walking the floor.
- Conduct a concise handover at the end of each shift to the incoming supervisor/team.
- Work collaboratively with the Quality & Training team to support the onboarding of new team members.
- Proven experience in supervising a team, ideally in a contact centre environment.
- Effective communication skills with a high standard of written and verbal English.
- Able to be assertive in providing constructive feedback and decision-making.
- Ability to keep calm in a crisis and be highly organized.
We offer a competitive salary, a comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive workplace and welcome applications from candidates from all backgrounds.
At GoHenry, we are passionate about helping young people develop good money habits and achieve financial independence. We are a dynamic and innovative company that is committed to making a positive impact on the lives of our customers and employees.
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key ResponsibilitiesLead a team of customer service...
-
Customer Service Supervisor
2 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
2 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
3 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
3 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
2 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
2 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in ensuring that the customer service team is providing...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in ensuring that the customer service team is providing...
-
Customer Service Supervisor
3 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in ensuring that the customer service team is providing...
-
Customer Service Supervisor
3 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in ensuring that the customer service team is providing...
-
Customer Service Supervisor
3 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
3 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the management team in leading a team of customer service representatives to...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the MS Team Managers to ensure the team is providing excellent customer...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the MS Team Managers to ensure the team is providing excellent customer...
-
Probation Service Supervisor
7 days ago
Southampton, Southampton, United Kingdom Service Care Solutions Full timeJob Title: Community Payback SupervisorJob Summary: We are seeking a highly motivated and experienced Community Payback Supervisor to join our team at Service Care Solutions.Key Responsibilities:* Conduct Pre-Placement Unpaid Work Induction sessions* Ensure Health & Safety procedures are followed* Monitor the attendance of service users allocated to agency...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the MS Team Managers to ensure the team is providing excellent customer...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the MS Team Managers to ensure the team is providing excellent customer...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the MS Team Managers to ensure the team is providing excellent customer...
-
Customer Service Supervisor
4 weeks ago
Southampton, Southampton, United Kingdom GoHenry Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at GoHenry. As a Customer Service Supervisor, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport the MS Team Managers to ensure the team is providing excellent customer...
