Patient Appointment Centre Coordinator
1 day ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Patient Appointment Centre Clerk. In this role, you will be responsible for providing a booking service for all Outpatient referrals, ensuring patients are seen within Trust and Government targets.
Main Responsibilities
- Register referrals and book appointments
- Cancel and re-schedule appointments as needed
- Make outbound telephone calls and take in-bound calls
- Train to have an awareness of Medical terminology to enable appointment booking
About Us
Liverpool University Hospitals NHS Foundation Trust is a leading healthcare provider in the North West region, serving a population of over 630,000 people. We are committed to delivering high-quality care and improving health outcomes for our patients.
Person Specification
- Self-motivated and diplomatic individual with a calm and positive approach
- Flexible approach to working hours
- Excellent communication and organizational skills
- Ability to work on own initiative and meet deadlines
Qualifications and Experience
- NVQ Level 2 or equivalent
- Experience of dealing with customers in a Call Centre environment
- Experience of working in a health-related environment
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