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Patient Appointment Specialist
2 months ago
We are seeking a highly organized and detail-oriented Booking and Scheduling Clerk to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our team, you will be responsible for coordinating patient appointments and ensuring the smooth operation of our scheduling system.
Key Responsibilities- Coordinate patient appointments and scheduling for the Hewitt Fertility Centre
- Communicate with patients and clinicians to ensure accurate and timely information exchange
- Oversee the scheduling and booking appointment service to meet wait time targets and optimize capacity utilization
- Ensure accurate and timely data collection and reporting
- Collaborate with the Operational Management team to address capacity issues and suggest improvements
- Register patients and prepare patient files, including demographic data entry on Patient Access Systems (PAS) Digicare and IDEAS
- Distribute or file patient information as required
- Maintain the Hewitt Centre's case note filing system and ensure accurate tracking
- Cancel clinics and re-schedule appointments as needed
- Understanding of confidentiality, Data Protection, and Caldicott principles
- Extensive knowledge of NHS waiting lists and pathway management requirements and procedures
- Excellent level of numeracy and literacy skills
- Ability to communicate clearly in verbal and written communications
- Good keyboard and PC skills, including Microsoft Office packages Outlook, Word, and Excel
- Organized and methodical with attention to detail
- Ability to analyze information and report to others in a meaningful way
- Able to maintain accuracy to high standards
- Ability to make best use of time and resources, plan, and complete individual workload while managing the workload of others
- Excellent telephone manner
- Understanding of change and project management processes
- Ability to recognize and resolve complex issues
- Confidence in dealing with people at all levels
- Ability to demonstrate an understanding of quality and diversity
- Education to Diploma/Certificate level/NVQ4 or equivalent experience, including GSCE or equivalent English and Mathematics
- European Computer Driving Licence (ECDL) qualification
- Hold or currently working towards a professional qualification in leadership at diploma or Certificate level
- At least 3 years' experience working in a Patient Contact Centre Environment in the NHS or other healthcare provider
- Supervisory experience of at least 1 year, providing day-to-day supervision of a team of staff
- Experience of staff management, including sickness absence management, appraisal, and personal development reviews
- Experience of undertaking recruitment and selection
- Experience of developing policies and task-specific standard operating procedures
- Ability to resolve conflict and complaints at source
- Experience of providing a service to Private Patients
