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Patient Appointment Centre Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Patient Appointment Centre Clerk. In this role, you will be responsible for providing a booking service for all Outpatient referrals, ensuring patients are seen within Trust and Government targets.

Main Responsibilities

  • Register referrals and book appointments
  • Cancel and re-schedule appointments as needed
  • Make outbound telephone calls and take in-bound calls
  • Train to have an awareness of Medical terminology to enable appointment booking

About Us

Liverpool University Hospitals NHS Foundation Trust is a leading healthcare provider in the North West region, serving a population of over 630,000 people. We are committed to delivering high-quality care and improving health outcomes for our patients.

Person Specification

  • Self-motivated and diplomatic individual with a calm and positive approach
  • Flexible approach to working hours
  • Excellent communication and organizational skills
  • Ability to work on own initiative and meet deadlines

Qualifications and Experience

  • NVQ Level 2 or equivalent
  • Experience of dealing with customers in a Call Centre environment
  • Experience of working in a health-related environment