Patient Appointment Centre Coordinator
1 week ago
Job Summary
To provide a booking service for all Outpatient referrals, ensuring patients are seen within Trust and Government targets.
Office Based.
Main Duties of the Job
Register referrals and book appointments, cancel and re-schedule as needed.
Make outbound telephone calls and take in-bound calls, providing excellent customer service.
Develop an awareness of Medical terminology to enable effective appointment booking.
About Us
Liverpool University Hospitals NHS Foundation Trust provides healthcare services to a core population of around 630,000 people and a range of specialist services to over two million people in the North West region.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital, and the Royal Liverpool University Hospital.
Key Responsibilities
Work on own initiative once trained, using initiative in complex situations to meet daily deadlines.
Experience of dealing with customers, preferably in a Call Centre environment.
Person Specification
Essential
Self-Motivated, Diplomatic, Calm and positive, Flexible approach to working hours.
Skills
Essential
Communicate effectively, Work on own initiative, Organised with logical approach to work, Plan and prioritise own workload, Able to meet deadlines.
Qualifications
Essential
NVQ Level 2/ ECDL or equivalent.
Experience
Essential
Experience of dealing with customers, preferably in a Call Centre environment, Experience of working in a health-related environment, Medical terminology.
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