Patient Appointment Specialist

5 days ago


Liverpool, Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Booking and Scheduling Clerk to join our team at Liverpool Women's NHS Foundation Trust. As a key member of our team, you will be responsible for coordinating patient appointments and ensuring the smooth operation of our scheduling system.

Key Responsibilities
  • Coordinate patient appointments and scheduling for the Hewitt Fertility Centre
  • Communicate with patients and clinicians to ensure accurate and timely information exchange
  • Oversee the scheduling and booking appointment service to meet wait time targets and optimize capacity utilization
  • Ensure accurate and timely data collection and reporting
  • Collaborate with the Operational Management team to address capacity issues and suggest improvements
  • Register patients and prepare patient files, including demographic data entry on Patient Access Systems (PAS) Digicare and IDEAS
  • Distribute or file patient information as required
  • Maintain the Hewitt Centre's case note filing system and ensure accurate tracking
  • Cancel clinics and re-schedule appointments as needed
Requirements
  • Understanding of confidentiality, Data Protection, and Caldicott principles
  • Extensive knowledge of NHS waiting lists and pathway management requirements and procedures
  • Excellent level of numeracy and literacy skills
  • Ability to communicate clearly in verbal and written communications
  • Good keyboard and PC skills, including Microsoft Office packages Outlook, Word, and Excel
  • Organized and methodical with attention to detail
  • Ability to analyze information and report to others in a meaningful way
  • Able to maintain accuracy to high standards
  • Ability to make best use of time and resources, plan, and complete individual workload while managing the workload of others
  • Excellent telephone manner
  • Understanding of change and project management processes
  • Ability to recognize and resolve complex issues
  • Confidence in dealing with people at all levels
  • Ability to demonstrate an understanding of quality and diversity
Qualifications and Experience
  • Education to Diploma/Certificate level/NVQ4 or equivalent experience, including GSCE or equivalent English and Mathematics
  • European Computer Driving Licence (ECDL) qualification
  • Hold or currently working towards a professional qualification in leadership at diploma or Certificate level
  • At least 3 years' experience working in a Patient Contact Centre Environment in the NHS or other healthcare provider
  • Supervisory experience of at least 1 year, providing day-to-day supervision of a team of staff
  • Experience of staff management, including sickness absence management, appraisal, and personal development reviews
  • Experience of undertaking recruitment and selection
  • Experience of developing policies and task-specific standard operating procedures
  • Ability to resolve conflict and complaints at source
  • Experience of providing a service to Private Patients


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