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Lead Patient Care Coordinator

3 months ago

Liverpool, Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time

Position Overview

The primary responsibility of this role is to oversee and guide the Patient Care Coordinators. Key responsibilities include:

  • Assessing and managing workloads effectively
  • Providing assistance to ensure patients are scheduled according to clinical urgency, national operational benchmarks, and other relevant targets
  • Acting as the escalation point for patients at risk of breaches and addressing clinic capacity challenges
  • Ensuring that operational objectives of the Trust are achieved and maintained within the team
  • Generating daily reports for call monitoring, urgent and cancer referrals, unused appointment slots, and outstanding reports
  • Raising any concerns with the PAC Manager or relevant divisions
  • Representing the department in performance assurance discussions

Core Responsibilities

Supervise team members to ensure equitable workload distribution and optimize the efficiency of the Patient Care Coordinators and administrative staff. This includes:

  • Prioritizing and delegating tasks as necessary while managing high-pressure situations and unexpected challenges
  • Ensuring all outpatient referrals are processed promptly
  • Maintaining adequate coverage on the telephone schedule
  • Overseeing the accurate and timely entry of data into the Patient Administration System, ensuring all outcomes from satellite outpatient clinics are reconciled for monthly reporting

About The Walton Centre NHS Foundation Trust

The Walton Centre NHS Foundation Trust is distinguished as the only NHS trust with dual accreditation for Investors in People, reflecting our commitment to staff development and well-being. We are recognized for our excellence in neurology and neurosurgery, placing patients and their families at the forefront of our services. As the sole specialist hospital trust in the UK dedicated to comprehensive neurology, neurosurgery, spinal, and pain management services, we take pride in being rated as an Outstanding Trust by the Care Quality Commission (CQC). Established in 1992 and achieving Foundation Trust status in 2009, we are dedicated to championing advancements in the field of neuroscience.

With a workforce of approximately 1,450, The Walton Centre serves over 127,000 outpatients and 18,000 inpatients annually. Our team of leading specialists and dedicated staff consistently delivers exceptional clinical outcomes for brain, spinal, and neurological care, both nationally and internationally. Our facilities in Fazakerley, Liverpool, provide a world-class service in diagnosing and treating conditions affecting the brain, spine, and peripheral nervous system, as well as supporting individuals with a variety of long-term neurological disorders.

Job Responsibilities

For a comprehensive overview of the responsibilities and qualifications for this position, please refer to the detailed job description and person specification document.

Candidate Profile

Qualifications

Essential

  • Minimum of GCSE level education or equivalent
  • ECDL certification or equivalent
  • NVQ Level 3 or relevant experience

Desirable

  • IHRIM Foundation Certificate

Knowledge & Experience

Essential

  • Experience in an acute hospital environment
  • Prior experience in an administrative capacity with minimal supervision
  • Proficient in accurate and timely data entry
  • Familiarity with Patient Administration Systems
  • Experience in staff supervision
  • Involvement in recruitment and selection processes
  • Knowledge of appraisal procedures

Desirable

  • Experience with iCS Patient Administration Systems
  • Background in a Patient Access Centre

Skills & Attributes

Essential

  • Strong time management abilities
  • Proven track record of meeting deadlines
  • Effective communication skills across all levels
  • Ability to work collaboratively and independently
  • Competence in data analysis