Customer Support Specialist
2 weeks ago
About the Role
As a Customer Support Specialist with XPS Pensions Group, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met with care and efficiency.
Key Responsibilities
- Assist SIP consultants with administrative duties, including reviewing bank ledgers, raising invoices, and updating contract notes.
- Have an awareness of the annual valuation process and Pension Scheme Return Process.
- Ensure the quality of work meets department standards.
- Assist with mail identification.
About You
We are looking for an organised and methodical individual who is looking for a new challenge and wants to be part of our exciting growth period. This role requires:
- Excellent communication skills, both oral and written.
- An organised, methodical, and logical approach to Portfolio Management.
- Previous experience in an office environment would be advantageous.
- Ability to work as part of a team.
- A positive, can-do attitude.
- Excellent time management skills.
- Ability to use initiative.
What We Offer
We believe in our people and will work with you to unlock your potential and support your career. You will have the opportunity to work with a dynamic and collaborative team, and we offer an attractive reward package, including a competitive salary, participation in a Discretionary Bonus Scheme, and a range of benefits.
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