Customer Experience Specialist

1 month ago


Stirling, Stirling, United Kingdom Diligenta Full time

Customer Experience Specialist

At Diligenta, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in resolving customer complaints and queries in a timely and effective manner.

Key responsibilities include:

  • Providing empathetic and solution-focused support to customers
  • Investigating and resolving customer complaints in a fair and timely manner
  • Collaborating with internal teams to ensure seamless customer journeys

We're looking for a skilled and compassionate individual with a passion for delivering exceptional customer experiences. If you're a strong communicator with excellent problem-solving skills, we'd love to hear from you.

What we offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive team environment

Requirements:

  • Financial services or complaint handling experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment


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