Customer Experience Advocate

2 weeks ago


Stirling, Stirling, United Kingdom Diligenta Full time
  • We're seeking a dedicated Customer Experience Advocate to join our team. As a Customer Experience Advocate, you'll play a vital role in delivering exceptional customer service to our clients. You'll be responsible for handling inbound calls from customers, providing accurate and timely information, and resolving any issues that may arise.

About the Role

This is an exciting opportunity to join a dynamic team that is passionate about delivering outstanding customer service. As a Customer Experience Advocate, you'll have the opportunity to work with a variety of customers, each with their own unique needs and requirements. You'll be part of a supportive team that is committed to excellence and strives to exceed customer expectations.

Key Responsibilities

  • Provide exceptional customer service to clients via inbound calls
  • Answer customer inquiries and resolve any issues that may arise
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
  • Meet or exceed performance targets and objectives

About Us

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our clients, and we're seeking like-minded individuals to join our team. As a Customer Experience Advocate, you'll be part of a dynamic team that is passionate about delivering outstanding customer service and creating a positive experience for our clients.



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