Customer Service Advocate

6 days ago


Stirling, Stirling, United Kingdom Diligenta Full time

Customer Service Advocate Role Overview

Diligenta is a leading Life and Pensions service provider, offering a rewarding opportunity to support customer needs and develop a career in the finance industry.

We pride ourselves on delivering exceptional service and ensuring our customers feel satisfied. As a Customer Service Advocate, you will work closely with customers to resolve complaints and queries, turning negative experiences into positive ones.

The role involves working in a dynamic environment, utilizing your skills and experience to provide excellent customer service and support. You will be part of a great team of like-minded individuals who are passionate about delivering exceptional service and going the extra mile for customers.

About the Job

This is an exciting opportunity to join Diligenta as a Customer Service Advocate in our Stirling office. The role requires a passion for helping people, excellent communication skills, and a real understanding of what it takes to deliver exceptional customer service.

Key Responsibilities:

  • Resolve customer complaints and queries in a timely and professional manner
  • Work closely with customers to understand their concerns and find suitable solutions
  • Provide ongoing support and guidance to customers throughout the resolution process
  • Maintain accurate records of customer interactions and correspondence

Requirements:

  • Financial Services or complaint handling experience is required
  • Good basic knowledge of Microsoft Office (e.g. Word, Excel) and computer competency is essential
  • Able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines

Benefits:

  • Starting salary of £25,000 per year
  • 31 days holiday (including bank holidays)
  • Eligibility for a discretionary bonus
  • Access to our contributory pension scheme
  • Support for financial services qualifications
  • An expansive employee discount site saving you money on everyday purchases

What We Offer:

Diligenta offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are looking for a challenging and rewarding role that allows you to make a real difference in people's lives, we encourage you to apply.



  • Stirling, Stirling, United Kingdom Diligenta Full time

    We're seeking a dedicated Customer Experience Advocate to join our team. As a Customer Experience Advocate, you'll play a vital role in delivering exceptional customer service to our clients. You'll be responsible for handling inbound calls from customers, providing accurate and timely information, and resolving any issues that may arise.About the RoleThis...


  • Stirling, Stirling, United Kingdom M&G Full time

    M&G is seeking a Customer Service Representative to contribute to a positive environment focused on delivering great service experiences to customers and their advisers. The ideal candidate will support a multi-functional, digitally led operation, providing high-quality services in relation to on-boarding and servicing customer needs.The Customer Service...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Customer Service RepresentativeWe are seeking a talented Customer Service Representative to join our team in Stirling. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, emails, and online chats.This is a fantastic opportunity to work with a leading provider of...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job Title: Customer Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, investors, and financial institutions.Key Responsibilities:Provide timely and...


  • Stirling, Stirling, United Kingdom M&G plc. Full time

    Customer Service Executive RoleM&G plc is an international savings and investments business with a rich history spanning over 170 years. We offer a range of financial products and services through Asset Management, Life and Wealth. Our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; enable us to...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and efficient...


  • Stirling, Stirling, United Kingdom Robertson Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Robertson Group. As a key member of our customer service team, you will be responsible for providing exceptional customer care and administrative support to our customers and internal stakeholders.Key ResponsibilitiesProvide high-quality customer service to our...


  • Stirling, Stirling, United Kingdom M&G plc. Full time

    Customer Service ExecutiveAt M&G plc, we're committed to delivering exceptional customer experiences. As a Customer Service Executive, you'll play a key role in ensuring our customers and advisers receive the best possible service through voice and digital communications.The Contact Centre team is responsible for providing a seamless experience for customers...


  • Stirling, Stirling, United Kingdom M&G Full time

    We are seeking a highly skilled Customer Service Consultant to join our dynamic team at M&G plc.The successful candidate will be responsible for delivering an industry-leading level of customer service as part of our inbound contact centre team.Key responsibilities include providing accurate and straightforward information to our advisors and customers,...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Customer Service RepresentativeAt Diligenta, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in resolving customer complaints and queries in a compassionate and caring manner.This role involves working closely with customers to understand their issues and providing tailored...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is the premier provider of global investor services, serving over 55 million investors worldwide. As a leading innovator in technology and services, we cater to a diverse range of distribution channels, including Asset Managers, Financial Advisors, Wealth Managers, and large financial institutions such as Banks and...


  • Stirling, Stirling, United Kingdom M&G plc. Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for delivering exceptional customer service and support across a range of financial products and services.


  • Stirling, Stirling, United Kingdom Robertson Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Administrator to join our team at Robertson Group. As a key member of our customer service team, you will be responsible for providing exceptional customer care and administrative support to our customers and internal stakeholders.Key ResponsibilitiesProvide high-quality customer service and...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job DescriptionOverviewSS&C Technologies Holdings is a leading global investor service provider, servicing over 55 million investors worldwide. Our company invests in global technology and services across various distribution channels, including asset managers, financial advisors, wealth managers, and large financial institutions.About the RoleWe are seeking...


  • Stirling, Stirling, United Kingdom M&G Full time

    We are looking for a Customer Service Consultant to join our dynamic team in Bath, Stirling, and Edinburgh. As a key member of our inbound contact centre team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.As a Customer Service Consultant, you will provide accurate and straightforward...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls and ensuring a seamless experience during the moments that matter.Key ResponsibilitiesTake inbound calls from customers...


  • Stirling, Stirling, United Kingdom Lidl in Deutschland Full time

    Job SummaryLidl is seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.Key...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.The ideal candidate will have experience in financial services or complaint handling, with a passion for helping people...


  • Stirling, Stirling, United Kingdom William Hill Full time

    Customer Service AmbassadorAt William Hill, we're looking for a Customer Service Ambassador to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and creating a welcoming experience for our customers.Key Responsibilities:Welcoming customers with a friendly face and providing a positive first...


  • Stirling, Stirling, United Kingdom M&G Full time

    We are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have the best possible experience in their communications with us.The ideal candidate will have experience of...