Customer Service Advisor
3 weeks ago
We are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring that our customers have the best possible experience in their communications with us.
The ideal candidate will have experience of customer service and administrative environments, preferably in financial services. They will be able to handle calls in a busy Call Centre environment where high standards, productivity, and quality are essential. Organisational skills, the ability to connect and build rapport, and a passion for delivering a personal service are also essential.
We offer a range of benefits, including a generous pension, eligibility for an annual performance bonus, 30 days' holiday per year plus bank holidays, private medical insurance, and critical illness cover. Our diverse workforce and inclusive culture make us an attractive employer for those looking to start or develop a career in financial services.
Key responsibilities will include providing accurate and straightforward information to our advisors and customers, maintaining customer accounts, and owning all requests and enquiries from end to end. The successful candidate will also be expected to constantly search for additional knowledge to help provide support to advisors, clients, and colleagues.
We have a hybrid approach to home/office working, with at least 3 flexible days in the office and the rest from home, subject to change over time. Our offices provide complimentary tea and coffee, subsidised Starbucks, and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office.
We also offer exam support for anyone looking to gain financial qualifications. If you are a motivated and customer-focused individual looking to start or develop a career in financial services, we would love to hear from you.
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