Customer Service Representative
1 week ago
Overview
SS&C Technologies Holdings is a leading global investor service provider, servicing over 55 million investors worldwide. Our company is committed to delivering exceptional service and investing in global technology and services across various distribution channels.
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our organization, you will be responsible for providing an excellent customer experience by handling inbound calls in a supportive and development-focused working environment.
Key Responsibilities
- Provide first-class customer service to clients, IFA's, investors, and other financial institutions
- Complete account servicing tasks, such as raising work, requesting investigations, and updating customer account details
- Deal with various investment products, including ISA's, Unit Trusts, Investment Trusts, and OEIC's
- Work collaboratively with the team to achieve business objectives and improve customer satisfaction
Requirements
- Excellent customer focus and complaint handling skills
- Strong PC and keyboard skills
- Excellent call handling skills with a great telephone manner
- Organisation and time management skills to prioritise workloads
- Analytical, problem-solving, and decision-making skills
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and welcome applications from under-represented groups to bring diversity of perspectives to our thinking and conversation.
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