Customer Service Representative

4 weeks ago


Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time
Job Description

Overview

SS&C Technologies Holdings is a leading global investor service provider, servicing over 55 million investors worldwide. Our company is committed to delivering exceptional service and investing in global technology and services across various distribution channels.

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our organization, you will be responsible for providing an excellent customer experience by handling inbound calls in a supportive and development-focused working environment.

Key Responsibilities

  • Provide first-class customer service to clients, IFA's, investors, and other financial institutions
  • Complete account servicing tasks, such as raising work, requesting investigations, and updating customer account details
  • Deal with various investment products, including ISA's, Unit Trusts, Investment Trusts, and OEIC's
  • Work collaboratively with the team to achieve business objectives and improve customer satisfaction

Requirements

  • Excellent customer focus and complaint handling skills
  • Strong PC and keyboard skills
  • Excellent call handling skills with a great telephone manner
  • Organisation and time management skills to prioritise workloads
  • Analytical, problem-solving, and decision-making skills

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and welcome applications from under-represented groups to bring diversity of perspectives to our thinking and conversation.



  • Stirling, Stirling, United Kingdom Diligenta Full time £25,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job DescriptionOverviewSS&C Technologies Holdings is a leading global investor service provider, servicing over 55 million investors worldwide. Our company invests in global technology and services across various distribution channels, including asset managers, financial advisors, wealth managers, and large financial institutions.About the RoleWe are seeking...


  • Stirling, Stirling, United Kingdom M&G Full time

    M&G is seeking a Customer Service Representative to contribute to a positive environment focused on delivering great service experiences to customers and their advisers. The ideal candidate will support a multi-functional, digitally led operation, providing high-quality services in relation to on-boarding and servicing customer needs.The Customer Service...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Customer Service RepresentativeAt Diligenta, we pride ourselves on delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in resolving customer complaints and queries in a compassionate and caring manner.This role involves working closely with customers to understand their issues and providing tailored...


  • Stirling, Stirling, United Kingdom Pertemps Glasgow Full time

    Pertemps Glasgow is seeking a skilled Customer Service Representative to join their team in Stirling. This role involves working with a Manufacturing company that supports individuals throughout the UK.The ideal candidate will have strong experience in Customer Service environments, with a proven track record of successfully meeting KPIs.This position is...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    About the Role:We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.Key Responsibilities:Respond to customer complaints and queries via phone,...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and efficient...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.About the Role:This is an exciting opportunity to work with a leading Life and Pensions service provider,...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job DescriptionOverviewSS&C Technologies Holdings is a leading global investor service provider, serving over 55 million investors worldwide. Our company is committed to delivering exceptional service and investing in global technology and services across various distribution channels.About the RoleWe are seeking a highly skilled and customer-focused...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve complaints in a fair and efficient...


  • Stirling, Stirling, United Kingdom SS&C Technologies Full time

    Job SummarySS&C Technologies is seeking a skilled Customer Service Representative to join our Complaints Team. As a key member of our team, you will be responsible for investigating and resolving customer complaints related to investment products. Key ResponsibilitiesInvestigate and resolve customer complaints in a timely and professional mannerResearch and...


  • Stirling, Stirling, United Kingdom M&G plc. Full time

    Customer Service Executive RoleM&G plc is an international savings and investments business with a rich history spanning over 170 years. We offer a range of financial products and services through Asset Management, Life and Wealth. Our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; enable us to...


  • Stirling, Stirling, United Kingdom Diligenta Full time £23,400

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive seamless support during critical moments in their lives.Key...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.The ideal candidate will have experience in financial services or complaint handling, with a passion for helping people...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling inbound calls and ensuring a seamless experience during critical moments in their lives.Key...


  • Stirling, Stirling, United Kingdom Diligenta Full time £23,400

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective responses to...


  • Stirling, Stirling, United Kingdom M&G Full time

    We are seeking a skilled Customer Service Consultant to join our dynamic team at M&G plc. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and ensuring our customers have the best possible experience in their communications with us.The ideal candidate will possess excellent...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewAbout UsSS&C Technologies Holdings is a global investor service provider, offering services to over 55 million investors worldwide. With a strong presence in multiple countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong, and Singapore, we are committed to delivering exceptional customer experiences.The RoleWe are...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Customer Service Representative - StirlingAt Diligenta, we're dedicated to providing exceptional customer service to millions of people across the UK. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience, whether they're planning for retirement, accessing investments, or seeking support...


  • Stirling, Stirling, United Kingdom M&G plc. Full time

    Customer Service ExecutiveAt M&G plc, we're committed to delivering exceptional customer experiences. As a Customer Service Executive, you'll play a key role in ensuring our customers and advisers receive the best possible service through voice and digital communications.The Contact Centre team is responsible for providing a seamless experience for customers...