Customer Service Representative

4 weeks ago


Stirling, Stirling, United Kingdom M&G plc. Full time
Customer Service Executive

At M&G plc, we're committed to delivering exceptional customer experiences. As a Customer Service Executive, you'll play a key role in ensuring our customers and advisers receive the best possible service through voice and digital communications.

The Contact Centre team is responsible for providing a seamless experience for customers and advisers, and you'll be part of a small, friendly team that supports each other to deliver great customer service.

Key Responsibilities:
  • To provide an excellent customer and adviser experience, supporting customers and advisers through new business and servicing journeys across a range of products.
  • To inform customers and advisers by providing product and service information, answering questions, educating them on the use of the website and explaining procedures.
  • To update customer information and contact interaction history on the system and create work requests for other business units to ensure a seamless service to customers.
  • To constantly identify and embrace opportunities for improvement.
  • To actively participate in learning and development opportunities to maintain and update job knowledge and achieve personal and team objectives.

Key Knowledge, Skills & Experience:
  • Experience of customer service and administrative environments (preferably in financial services, but not essential).
  • Experience of handling calls in a Call Centre environment.
  • Some experience of handling emails/secure messages in a contact centre environment desirable.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health or neuro-divergent conditions. We participate in the Disability Confident 'Offer an Interview' scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. These candidates are also supported to ensure they have the best opportunity to demonstrate that they can do the job.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com

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