Customer Service Representative

1 month ago


Stirling, Stirling, United Kingdom Diligenta Full time
Customer Service Representative - Stirling

At Diligenta, we're dedicated to providing exceptional customer service to millions of people across the UK. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience, whether they're planning for retirement, accessing investments, or seeking support during difficult times.

We're looking for someone who is passionate about delivering a seamless customer experience, with excellent listening and communication skills. You'll be comfortable switching between multiple IT applications and have a keen eye for detail. If you're excited to work with great people and create a supportive workplace, we'd love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to customers via phone, email, and other channels.
  • Assist customers with their life assurance, savings, investments, and pension plans.
  • Work collaboratively with colleagues to resolve customer queries and issues.
  • Stay up-to-date with product knowledge and regulatory requirements.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The chance to make a positive difference to the lives of millions of people.

About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We're proud to be the single largest provider of these services, handling some of the most difficult and important calls a person can ever make. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK.



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