Senior Service Advisor
4 weeks ago
Overview
Stirling Audi
Monday to Friday 8am-5.30pm + 1 in 4 Saturday morning (paid as overtime)
As a key member of our Aftersales Team, you will be responsible for delivering exceptional customer service and ensuring seamless communication throughout the service process.
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
We are looking for a highly motivated and customer-focused individual with excellent communication skills and the ability to build rapport easily. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
What We Offer
As a Service Advisor at Stirling Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager, Paul. This is a truly exciting opportunity with potential for progression opportunities within Lookers.
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