Senior Service Advisor

4 weeks ago


Stirling, Stirling, United Kingdom Lookers Full time

Overview

Stirling Audi

Monday to Friday 8am-5.30pm + 1 in 4 Saturday morning (paid as overtime)

As a key member of our Aftersales Team, you will be responsible for delivering exceptional customer service and ensuring seamless communication throughout the service process.

Responsibilities

  • Booking MOTs, services and other repair work for our customers
  • Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
  • Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
  • Managing a high-volume of customers daily as well as telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
  • Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

We are looking for a highly motivated and customer-focused individual with excellent communication skills and the ability to build rapport easily. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

What We Offer

As a Service Advisor at Stirling Audi, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager, Paul. This is a truly exciting opportunity with potential for progression opportunities within Lookers.



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