Senior Service Advisor

4 weeks ago


Stirling, Stirling, United Kingdom Lookers Full time

Job Overview

Lookers Stirling Audi is seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service and ensuring seamless vehicle maintenance experiences.

Key Responsibilities

  • Booking and scheduling vehicle services and repairs
  • Providing expert advice on warranty cover and recommending additional services
  • Liaising with the Aftersales department to manage workload and customer expectations
  • Managing customer interactions and resolving queries efficiently
  • Maintaining accurate customer records and updating systems as necessary

Requirements

To succeed in this role, you will need excellent communication skills, a warm personality, and a passion for delivering outstanding customer experiences. Previous experience using Kerridge/ADP or similar dealer systems is advantageous. You will be a great team player with the ability to work independently and use your initiative.

About Lookers Stirling Audi

We are a leading automotive retailer committed to delivering exceptional customer experiences. Our Aftersales Team is dedicated to providing top-notch service and maintenance solutions. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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