Customer Service Quality Assurance Specialist
5 days ago
Diligenta's vision is to be acknowledged as a leading provider of life and pensions administration services. Our customer-centric approach drives us to deliver exceptional service to our clients. As a Customer Service Quality Assurance Specialist, you will play a key role in ensuring that our service meets the highest standards.
Key responsibilities include:
- Developing and implementing quality assurance processes
- Conducting regular audits to identify areas for improvement
- Providing coaching and training to staff to enhance their skills and knowledge
- Collaborating with cross-functional teams to drive quality improvements
Requirements
- Excellent knowledge of life and pension products
- Previous experience in customer service or complaints handling
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing demands
What we offer
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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