Customer Service Quality Assurance Specialist

5 days ago


Stirling, Stirling, United Kingdom Diligenta Full time
Customer Service Quality Assurance Specialist

Diligenta's vision is to be acknowledged as a leading provider of life and pensions administration services. Our customer-centric approach drives us to deliver exceptional service to our clients. As a Customer Service Quality Assurance Specialist, you will play a key role in ensuring that our service meets the highest standards.

Key responsibilities include:
  • Developing and implementing quality assurance processes
  • Conducting regular audits to identify areas for improvement
  • Providing coaching and training to staff to enhance their skills and knowledge
  • Collaborating with cross-functional teams to drive quality improvements

Requirements
  • Excellent knowledge of life and pension products
  • Previous experience in customer service or complaints handling
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing demands

What we offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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