Customer Support Specialist
2 months ago
We are seeking a skilled Customer Support Specialist to join our team at Yardi Systems. As an Associate Technical Account Manager, you will be responsible for providing top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products.
About the Role:
This is a dynamic opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.
Key Responsibilities:
- Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
- Assist with data mapping and conversion, and user training.
- Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
- Assist with continued software integrations, maintenance, and updates in collaboration with clients.
- Identify ancillary products and services that align with client business and operational needs and goals.
- Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
Requirements:
To be successful in this role, you should have a Bachelor's degree in accountancy or relevant experience in a related field. You should also have a high comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely. Additionally, you should be proficient with Microsoft 365 desktop applications, have outstanding written and verbal communication skills, and possess strong customer service skills.
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