Insurance Customer Support Specialist

5 days ago


Stirling, Stirling, United Kingdom DILIGENTA Full time
Job Title: Customer Service RepresentativeLocation: StirlingJob Type: Full-timeAbout Us

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.

Job Description

We are seeking a skilled Customer Service Representative to join our team in Stirling.

As a Customer Service Representative, you will be responsible for handling inbound calls from customers about their life assurance, savings, investments, or pension plans.

You will work in a people and technology-driven business, providing a seamless experience during the moments that matter.

Our comprehensive training program ensures that new colleagues have the necessary skills to excel in this role.

Requirements
  • Excellent listening, verbal, and written communication skills
  • Ability to remain calm under pressure
  • Problem-solving skills and flexibility
  • Proficiency in Microsoft Office (Word & Excel)
Benefits
  • No weekend working
  • 31 days annual leave (including UK Bank Holidays)
  • Annual discretionary bonus eligibility
  • Perks at Work (online discounted shopping)
Salary: £23,400 per year

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