Customer Service Manager
2 days ago
At Portico, we're committed to creating a unique culture that rewards hard work and dedication, empowers people to grow, and makes work fun and engaging. Our diverse team is built on the belief that everyone should have equal opportunities to develop and progress in their careers.
About the RoleWe're seeking a customer-focused Reception Supervisor to lead our small team at a prestigious building in the city. As a key member of our team, you'll be responsible for the day-to-day running of the Front of House operation, providing direction, training, and support to the team to ensure an exceptional service is consistently provided.
Key Responsibilities- Manage the visitor management system and take ownership of health & safety within the public areas.
- Develop and foster strong relationships across visitors, clients, and other service providers.
- Produce reports, solve problems, and create and improve SOPs and policies.
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees
- Access to Choices, our discounts and benefits platform
- Our Training Academy provides excellent training and development opportunities
We're looking for someone with multitasking, great communication skills, customer service experience, and the ability to cope in a busy environment. An SIA license is required for this role.
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Brighton, Brighton and Hove, United Kingdom Portico Full time{"title": "Reception Supervisor", "description": "Portico's Unique CultureAt Portico, we believe that work should be fun and engaging. Our culture is defined by our values of hard work, dedication, and empowerment. We are a diverse and inclusive team that values equality and provides opportunities for growth and development.We are seeking a customer-focused...
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Brighton, Brighton and Hove, United Kingdom Portico Full time{"title": "Reception Supervisor", "description": "Portico's Unique CultureAt Portico, we believe that work should be fun and engaging. Our culture is defined by our values of hard work, dedication, and empowerment. We are a diverse and inclusive team that values equality and provides opportunities for growth and development.We are seeking a customer-focused...
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