Customer Service Supervisor

2 days ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Job Title: Customer Service Supervisor

Join ABM UK, a leading provider of integrated facility services, as a Customer Service Supervisor in our Churchill Square Shopping Centre team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our visitors, and supporting the smooth operation of our customer service department.

Key Responsibilities:
  • Provide high-quality customer service to our visitors, responding to their queries and resolving issues in a professional and courteous manner.
  • Supervise and support a team of customer service operatives, ensuring they have the necessary training and resources to deliver excellent customer service.
  • Work closely with the client to identify opportunities to improve the customer experience and implement changes to enhance our services.
  • Manage customer complaints and issues, escalating them to management as necessary.
  • Contribute to the development and implementation of customer service strategies and initiatives.
  • Collaborate with other teams, including security and facilities, to ensure a seamless customer experience.
Requirements:
  • Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Basic IT skills, including proficiency in Microsoft Office.
  • Previous experience in a customer-facing role, preferably in a retail or hospitality environment.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Collaborative and supportive team environment.
  • Access to training and development programs.
  • Discounts on shopping and dining at Churchill Square.

ABM UK is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be a member of the Armed Forces Covenant Employer Recognition Scheme.



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