Customer Service Supervisor
2 days ago
Join ABM UK, a leading provider of integrated facility services, as a Customer Service Supervisor in our Churchill Square Shopping Centre team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our visitors, and supporting the smooth operation of our customer service department.
Key Responsibilities:- Provide high-quality customer service to our visitors, responding to their queries and resolving issues in a professional and courteous manner.
- Supervise and support a team of customer service operatives, ensuring they have the necessary training and resources to deliver excellent customer service.
- Work closely with the client to identify opportunities to improve the customer experience and implement changes to enhance our services.
- Manage customer complaints and issues, escalating them to management as necessary.
- Contribute to the development and implementation of customer service strategies and initiatives.
- Collaborate with other teams, including security and facilities, to ensure a seamless customer experience.
- Excellent customer service skills, with the ability to remain calm and composed under pressure.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
- Basic IT skills, including proficiency in Microsoft Office.
- Previous experience in a customer-facing role, preferably in a retail or hospitality environment.
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Collaborative and supportive team environment.
- Access to training and development programs.
- Discounts on shopping and dining at Churchill Square.
ABM UK is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be a member of the Armed Forces Covenant Employer Recognition Scheme.
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Customer Service Supervisor
4 days ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeJob Title: Customer Service SupervisorJoin ABM UK, a leading provider of integrated facility services, as a Customer Service Supervisor in our Churchill Square Shopping Centre team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our visitors, and...
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Customer Service Supervisor
4 days ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeJob Title: Customer Service SupervisorJoin ABM UK, a leading provider of integrated facility services, as a Customer Service Supervisor in our Churchill Square Shopping Centre team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our visitors, and...
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Customer Service Supervisor
2 weeks ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full time{"title": "Customer Service Supervisor", "description": "Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring the smooth operation of our customer...
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Customer Service Supervisor
2 weeks ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full time{"title": "Customer Service Supervisor", "description": "Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring the smooth operation of our customer...
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Customer Service Supervisor
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Customer Service Manager
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Brighton, Brighton and Hove, United Kingdom Portico Full timePortico Reception SupervisorAt Portico, we're committed to creating a unique culture that rewards hard work and dedication, empowers people to grow, and makes work fun and engaging. Our diverse team is built on the belief that everyone should have equal opportunities to develop and progress in their careers.About the RoleWe're seeking a customer-focused...
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Brighton, Brighton and Hove, United Kingdom Portico Full time{"title": "Reception Supervisor", "description": "Portico's Unique CultureAt Portico, we believe that work should be fun and engaging. Our culture is defined by our values of hard work, dedication, and empowerment. We are a diverse and inclusive team that values equality and provides opportunities for growth and development.We are seeking a customer-focused...
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