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Customer Service Supervisor

2 months ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Job Title: Customer Service Supervisor

Join ABM UK, a leading provider of integrated facility services, as a Customer Service Supervisor in our Churchill Square Shopping Centre team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our visitors, and contributing to the smooth operation of our customer service department.

Key Responsibilities:
  • Provide high-quality customer service to our visitors, responding to their queries and resolving issues in a professional and courteous manner.
  • Supervise and support our customer service operatives, ensuring they have the necessary tools and resources to deliver excellent service.
  • Work closely with our site management team to ensure the effective operation of our customer service department.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and report on customer feedback, identifying areas for improvement and implementing changes as necessary.
Requirements:
  • Excellent customer service skills, with the ability to communicate effectively with people of all ages and backgrounds.
  • Proven experience in a customer-facing role, with a strong track record of delivering high-quality service.
  • Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Collaborative and supportive work environment.
  • Access to training and development programs.
  • Recognition and rewards for outstanding performance.

At ABM UK, we are committed to providing a safe and inclusive work environment for all our employees. We offer a range of benefits, including 24/7 GP, mental health support, and access to our innovative employee app, Lifeworks. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.