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Brighton, Brighton and Hove, United Kingdom Abm Full timeJob Title: Customer Service SupervisorLocation: Churchill Square Shopping CentreContract: Part-Time PermanentPay Rate: £ per hourJob OverviewThe Customer Service Supervisor is responsible for ensuring that customers have a pleasant shopping experience at Churchill Square Shopping Centre. This involves providing high-quality customer service, resolving...
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Customer Service Supervisor Position
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Customer Service Supervisor
2 months ago
Join ABM UK, a leading provider of integrated facility services, as a Customer Service Supervisor in our Churchill Square Shopping Centre team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our visitors, and contributing to the smooth operation of our customer service department.
Key Responsibilities:- Provide high-quality customer service to our visitors, responding to their queries and resolving issues in a professional and courteous manner.
- Supervise and support our customer service operatives, ensuring they have the necessary tools and resources to deliver excellent service.
- Work closely with our site management team to ensure the effective operation of our customer service department.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and report on customer feedback, identifying areas for improvement and implementing changes as necessary.
- Excellent customer service skills, with the ability to communicate effectively with people of all ages and backgrounds.
- Proven experience in a customer-facing role, with a strong track record of delivering high-quality service.
- Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Collaborative and supportive work environment.
- Access to training and development programs.
- Recognition and rewards for outstanding performance.
At ABM UK, we are committed to providing a safe and inclusive work environment for all our employees. We offer a range of benefits, including 24/7 GP, mental health support, and access to our innovative employee app, Lifeworks. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.