Customer Service Supervisor

4 weeks ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Job Title: Customer Service Supervisor

ABM UK is seeking a highly skilled Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Supervise a team of customer service representatives to ensure that they are providing excellent customer service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide training and coaching to customer service representatives to improve their skills and knowledge.

Requirements:

  • Proven experience in customer service management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong leadership and coaching skills.
  • Ability to work in a fast-paced environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • Collaborative and dynamic work environment.
  • Professional development and training opportunities.

About ABM UK:

ABM UK is a leading provider of integrated facility services. We are committed to delivering exceptional customer service and providing our clients with innovative solutions to meet their needs.



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