Customer Service Supervisor
4 weeks ago
Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service, supervising customer service operatives, and supporting site management.
Key Responsibilities:
- Deliver high-quality customer service to our customers in person, by telephone, and online.
- Supervise customer service operatives and provide guidance and support as needed.
- Work closely with site management to ensure the smooth operation of the customer service department.
- Provide administrative support to the customer service team, including typing, filing, and data entry.
- Assist with various administrative tasks, such as answering phones, dealing with customer complaints, and reporting defects or spillages.
- Conduct customer surveys and gather feedback to improve customer service.
- Develop and maintain relationships with retailers and other stakeholders to improve customer experience.
- Log and update centre faults and ensure that the customer service desk is well-presented and tidy.
Requirements:
- Excellent customer service skills and ability to work well under pressure.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Basic administrative skills, including typing, filing, and data entry.
- Ability to learn and adapt to new systems and processes.
- Flexibility to work a variety of shifts, including weekends and holidays.
Benefits:
- Competitive hourly rate.
- Opportunities for career advancement.
- Comprehensive training and development program.
- Access to employee benefits, including 24/7 GP, mental health support, and cycle to work scheme.
About Us: ABM UK is a leading provider of integrated facility services, committed to delivering exceptional customer experiences. We offer a comprehensive range of services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. We are proud to service iconic sites across the UK and are committed to promoting diversity and inclusion in employment.
-
Customer Service Supervisor
4 weeks ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeJob Title: Customer Service SupervisorABM UK is seeking a highly skilled Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Supervise a team of customer service representatives to...
-
Customer Service Supervisor
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeJob Title: Customer Service SupervisorABM is seeking a skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a Customer Service Supervisor, you will play a vital role in ensuring our customers receive exceptional service and support in a professional and courteous manner.Main Responsibilities:Supervise and...
-
Customer Service Supervisor
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeJob Title: Customer Service SupervisorLocation: Churchill Square Shopping CentreContract: Part-Time PermanentPay Rate: £ per hourJob OverviewThe Customer Service Supervisor is responsible for ensuring that customers have a pleasant shopping experience at Churchill Square Shopping Centre. This involves providing high-quality customer service, resolving...
-
Customer Service Supervisor
1 month ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeJob Title: Customer Service SupervisorLocation: Churchill Square Shopping CentreContract: Part-Time PermanentPay Rate: £ per hourJob OverviewThis role is for a Customer Service Supervisor working at Churchill Square Shopping Centre. The successful candidate will be responsible for supervising the Customer Service Operatives and supporting site...
-
Customer Service Supervisor Position
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Abm Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service to our visitors, ensuring their experience is pleasant and safe.Key ResponsibilitiesFacilitate the smooth running of...
-
Customer Experience Supervisor
2 days ago
Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full timeCustomer Experience SupervisorCineworld Cinemas Ltd is seeking a dedicated Customer Experience Supervisor to join our team. In this role, you will be responsible for ensuring that every customer has an exceptional experience in our cinemas. You will work closely with our front-of-house staff to provide outstanding customer service, handling customer...
-
Customer Service Supervisor
5 days ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. This is a fantastic opportunity for an experienced retail professional to oversee the customer service operations and lead a team of customer service operatives.
-
Customer Service Lead
2 days ago
Brighton, Brighton and Hove, United Kingdom Portico Full timeAt Portico, we define our culture by values that reward hard work and dedication, empower individuals to grow, and believe that work should be fun and engaging.We are a diverse family that treats everyone equally, providing opportunities for growth, development, and career progression.We are seeking a customer-focused Reception Supervisor to lead our team at...
-
Customer Service Team Lead
1 month ago
Brighton, Brighton and Hove, United Kingdom Portico Full timeOur CultureAt Portico, we believe that work should be fun and engaging. Our unique culture rewards hard work and dedication, empowers people to grow, and values diversity and equality.We are looking for a customer-focused Reception Supervisor to lead our small team based at a prestigious building in the city.The Reception Supervisor will be responsible for...
-
Customer Service Team Lead
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Portico Full timePortico's Unique CultureWe believe that work should be fun and engaging, and that everyone should have the same opportunities to grow, develop, and progress in their careers. Our family is made up of many different people, and we embrace diversity and treat everyone equally.We are looking for a customer-focused Reception Supervisor to lead our small team...
-
Customer Service Operations Manager
2 days ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeAbout the RoleAs a Customer Service Operations Manager at ABM UK, you will play a crucial role in ensuring the smooth operation of our customer service department. This includes supervising customer service operatives and supporting site management to deliver high-quality service to our customers.Key ResponsibilitiesFacilitate the efficient running of the...
-
Customer Service Team Leader
4 weeks ago
Brighton, Brighton and Hove, United Kingdom ABM UK Full timeJob OverviewWe are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton.This is a fantastic opportunity to work with a dynamic team and contribute to delivering exceptional customer service to our visitors.Key ResponsibilitiesThe successful candidate will be responsible for:Supervising a team...
-
Store Supervisor
1 month ago
Brighton, Brighton and Hove, United Kingdom Footasylum Full timeAbout the Role:We are seeking a highly motivated and experienced Store Supervisor to join our team at Footasylum. As a Store Supervisor, you will be responsible for overseeing the day-to-day operations of the store, ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Lead and motivate a team of sales assistants to...
-
Customer Service Team Lead
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Portico Full timePortico's Unique CultureWe are a dynamic and forward-thinking company that values hard work, dedication, and a passion for delivering exceptional service.As a Reception Supervisor with Portico, you will play a key role in shaping the company's culture and values by leading our small team based at a prestigious building in the city.Job Responsibilities Lead...
-
Store Supervisor
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Footasylum Full timeAbout the Role:We are seeking a highly motivated and experienced Store Supervisor to join our team at Footasylum. As a Store Supervisor, you will play a key role in overseeing the day-to-day operations of our store, ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Oversee the work of retail staff and provide...
-
Electrical Supervisor
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Avolon M&E Full time £40,000 - £45,000Job Title: Electrical SupervisorJob Summary:We are seeking an experienced Electrical Supervisor to join our team at Avolon M&E. As an Electrical Supervisor, you will be responsible for overseeing the electrical work on our projects, ensuring that all work is completed to the highest standards and in compliance with relevant regulations.Key...
-
Store Supervisor
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Footasylum Full timeAbout the RoleWe are seeking a highly motivated and experienced Store Supervisor to join our team at Footasylum. As a Store Supervisor, you will be responsible for overseeing the day-to-day operations of the store, ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Lead and motivate a team of Sales Assistants to...
-
Customer Service Operations Manager
5 days ago
Brighton, Brighton and Hove, United Kingdom Portico Full timeAt Portico, we are looking for a skilled and experienced Front of House Supervisor to lead our team at a prestigious building in the city.The ideal candidate will have excellent customer service skills and experience in managing front-line teams. They will be responsible for ensuring that our visitors and clients receive an exceptional level of service.The...
-
Senior Store Supervisor
3 days ago
Brighton, Brighton and Hove, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and experienced Senior Store Supervisor to join our team at Tesco.SalaryThe successful candidate will be rewarded with an hourly rate of £14.28, increasing to £15.41 for stores located within the M25 area, with additional payments applicable based on location and skills.Job DescriptionAs a Senior Store Supervisor, you...
-
Store Operations Supervisor
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Tesco Full timeJob Summary:As a Store Operations Supervisor, you will oversee the store, ensuring a clean, well-stocked environment that exceeds customer expectations. You will be responsible for the store team, customer service, and store improvements.Key Responsibilities:* Work in a fast-paced retail environment with variety* Take ownership of duty shifts, coordinating...