Customer Service Supervisor

4 weeks ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Job Title: Customer Service Supervisor

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service, supervising customer service operatives, and supporting site management.

Key Responsibilities:

  • Deliver high-quality customer service to our customers in person, by telephone, and online.
  • Supervise customer service operatives and provide guidance and support as needed.
  • Work closely with site management to ensure the smooth operation of the customer service department.
  • Provide administrative support to the customer service team, including typing, filing, and data entry.
  • Assist with various administrative tasks, such as answering phones, dealing with customer complaints, and reporting defects or spillages.
  • Conduct customer surveys and gather feedback to improve customer service.
  • Develop and maintain relationships with retailers and other stakeholders to improve customer experience.
  • Log and update centre faults and ensure that the customer service desk is well-presented and tidy.

Requirements:

  • Excellent customer service skills and ability to work well under pressure.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Basic administrative skills, including typing, filing, and data entry.
  • Ability to learn and adapt to new systems and processes.
  • Flexibility to work a variety of shifts, including weekends and holidays.

Benefits:

  • Competitive hourly rate.
  • Opportunities for career advancement.
  • Comprehensive training and development program.
  • Access to employee benefits, including 24/7 GP, mental health support, and cycle to work scheme.

About Us: ABM UK is a leading provider of integrated facility services, committed to delivering exceptional customer experiences. We offer a comprehensive range of services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. We are proud to service iconic sites across the UK and are committed to promoting diversity and inclusion in employment.



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