Customer Service Supervisor

1 month ago


Brighton, Brighton and Hove, United Kingdom Abm Full time
Job Title: Customer Service Supervisor

ABM is seeking a skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a Customer Service Supervisor, you will play a vital role in ensuring our customers receive exceptional service and support in a professional and courteous manner.

Main Responsibilities:

  • Supervise and lead a team of customer service operatives to ensure excellent customer service delivery.
  • Manage and maintain accurate records of customer interactions, including feedback and complaints.
  • Collaborate with centre management to develop and implement customer service initiatives.
  • Provide exceptional customer service in person, by phone, and online, adhering to our centre's customer service standards.
  • Respond to customer queries and resolve issues in a timely and professional manner.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work flexibly, including weekends and bank holidays.
  • Proven experience in customer service or a related field.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Access to our comprehensive Learning & Development programme.

About ABM: ABM is one of the world's largest providers of integrated facility services. We strive to deliver exceptional customer experiences and create sustainable value for our clients, employees, and the communities we serve.



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