Customer Service and Support Professional
4 days ago
As a valued member of our team, you will play a key role in delivering exceptional customer service to our clients.
We are seeking a highly skilled Customer Service and Support Advisor to join our team at Ashtons Hospital Pharmacy Services Limited. The successful candidate will be responsible for servicing email and phone-based queries and offering first-line support to customers in relation to the Ashtons Liveview system.
You will triage second and third-line support queries to the appropriate Ashtons team where required, taking ownership of responding to customers and ensuring their needs are met efficiently. Your primary goal will be to provide outstanding customer service, help your colleagues, and maintain a professional approach while adhering to business policies.
Key Responsibilities:- Receiving inbound contacts in relation to the Ashtons Liveview system and obtaining sufficient information from the customer to ideally resolve issues at first point of contact.
- Triage any unresolved queries to the appropriate Ashtons stakeholder group and track all unresolved issues and queries, chasing up responses where required.
- Assist Ashtons staff with Liveview queries and amendments as necessary, obtaining approval from Clinical Supervisors when required.
- A competitive salary of approximately £28,000 - £35,000 per annum, depending on experience.
- An attractive welcome bonus of £500 for new hires who apply directly to the Company (subject to terms and conditions).
- Ongoing training and development opportunities to enhance your skills and career prospects.
You will be based in a dynamic environment, collaborating with our IT, Prescription Services, and Dispensary Services teams to ensure seamless service delivery to our customers. If you have a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
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