Customer Service Representative

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Amex Full time

As a Customer Care Professional at American Express, you will play a vital role in delivering world-class customer service. With a passion for helping others and a drive to succeed, you will be responsible for responding to customer inquiries and concerns over the phone.

Key Responsibilities:
  • Deliver exceptional customer service while resolving customer issues in a timely and professional manner.
  • Build meaningful relationships with customers by understanding their needs and providing personalized solutions.
  • Enhance customer experience by identifying opportunities to offer products and services tailored to their needs.
  • Meet quality goals, compliance regulations, and productivity targets in a fast-paced and dynamic environment.

At American Express, we prioritize our employees' physical, financial, and mental well-being throughout each stage of life. Our comprehensive benefits package includes:

  • Competitive base salary: $65,000 - $80,000 per year
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • Generous paid parental leave policies
  • Career development and training opportunities

We are committed to creating a career journey that is unique and meaningful to you. If you are passionate about delivering world-class customer service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.



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