Customer Support Professional
7 hours ago
We are a tech-driven energy business dedicated to transforming the way we generate and consume power. Our cutting-edge platform, Kraken, and smart meter technology lead the transition to a sustainable energy future.
About UsOur company prioritizes reducing our environmental impact and promoting eco-friendly practices across our operations.
The JobWe are looking for a skilled Support Representative to join our team. This role involves providing outstanding customer service, resolving issues, and optimizing operational performance.
You will be the primary point of contact for our field team and customers, addressing installation-related questions, scheduling engineers, and analyzing customer data.
- Respond to customer inquiries via various channels
- Coordinate engineer appointments and manage installations
- Analyze customer data to pinpoint errors and enhance operational efficiency
To excel in this role, you must possess:
- A commitment to fostering strong customer relationships
- Superior communication skills (oral and written)
- A willingness to learn about technical aspects of installations, products, and tariffs
We offer an estimated annual salary of $55,000 - $65,000, based on experience.
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