Customer Service Supervisor

1 month ago


Brighton, Brighton and Hove, United Kingdom Abm Full time

Job Title: Customer Service Supervisor

Location: Churchill Square Shopping Centre

Contract: Part-Time Permanent

Pay Rate: £ per hour

Job Overview

This role is for a Customer Service Supervisor working at Churchill Square Shopping Centre. The successful candidate will be responsible for supervising the Customer Service Operatives and supporting site Management.

Main Responsibilities

  • Facilitate the smooth running of the Customer Service department
  • Deliver high-quality service to customers in person, by telephone, and online
  • Provide customers with information on centre facilities, retailers, and services
  • Deal with customer complaints and issues
  • Assist with administrative tasks and reporting

Requirements

  • Strong customer service skills
  • Ability to work well with team members
  • Positive attitude towards the role
  • Desire to improve customer experience

Benefits

As a member of the ABM team, you will have access to a range of benefits, including 24/7 GP, mental health support, and a cycle to work scheme.

About Us

ABM is one of the world's largest providers of integrated facility services. We are committed to employment practices that promote diversity and inclusion in employment.



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