Customer Service Team Leader

4 weeks ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Job Overview

We are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton.

This is a fantastic opportunity to work with a dynamic team and contribute to delivering exceptional customer service to our visitors.

Key Responsibilities

The successful candidate will be responsible for:

  • Supervising a team of Customer Service Operatives to ensure the smooth running of the Customer Service department
  • Providing high-quality service to customers in person, by telephone, and online
  • Ensuring that customers receive accurate and helpful information about the shopping centre and its facilities
  • Working closely with the client to improve the customer experience
  • Managing customer service operatives' performance and ensuring that the best customer service is always delivered
  • Dealing with customer complaints and feedback
  • Carrying out administrative tasks, such as typing, filing, and maintaining databases
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and as part of a team
  • Basic computer skills and experience with databases
  • Ability to maintain confidentiality and handle sensitive information
  • Flexibility and adaptability to changing situations
What We Offer

We offer a competitive salary and a range of benefits, including:

  • Access to our innovative Perkbox app, which offers discounts and rewards
  • Opportunities for professional development and training
  • 24/7 GP and mental health support
  • Cycle to work scheme and other benefits

Join us in our mission to deliver exceptional customer service and create a positive experience for our visitors.



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