Customer Service Team Leader
4 weeks ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton.
This is a fantastic opportunity to work with a dynamic team and contribute to delivering exceptional customer service to our visitors.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Supervising a team of Customer Service Operatives to ensure the smooth running of the Customer Service department
- Providing high-quality service to customers in person, by telephone, and online
- Ensuring that customers receive accurate and helpful information about the shopping centre and its facilities
- Working closely with the client to improve the customer experience
- Managing customer service operatives' performance and ensuring that the best customer service is always delivered
- Dealing with customer complaints and feedback
- Carrying out administrative tasks, such as typing, filing, and maintaining databases
To be successful in this role, you will need:
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work well under pressure and as part of a team
- Basic computer skills and experience with databases
- Ability to maintain confidentiality and handle sensitive information
- Flexibility and adaptability to changing situations
We offer a competitive salary and a range of benefits, including:
- Access to our innovative Perkbox app, which offers discounts and rewards
- Opportunities for professional development and training
- 24/7 GP and mental health support
- Cycle to work scheme and other benefits
Join us in our mission to deliver exceptional customer service and create a positive experience for our visitors.
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