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Customer Service Supervisor
1 month ago
We are seeking a highly skilled Customer Service Supervisor to join our team at ABM UK. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service to our clients and ensuring that our team is delivering high-quality service.
Key Responsibilities:
- Supervise a team of customer service representatives to ensure they are meeting performance targets and providing excellent customer service.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless service delivery and resolve customer complaints.
- Monitor and analyze customer feedback to identify areas for improvement.
- Provide training and coaching to customer service representatives to enhance their skills and knowledge.
Requirements:
- Proven experience in customer service management, preferably in a retail or hospitality environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to lead and motivate a team to achieve high performance targets.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us:
ABM UK is a leading provider of integrated facility services, committed to delivering exceptional customer service and creating a cleaner, healthier, and more sustainable world. We offer a range of services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.
