Customer Service Supervisor

1 week ago

Brighton, Brighton and Hove, United Kingdom ABM UK Full time
Job Title: Customer Service Supervisor

At ABM UK, we are seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for providing exceptional customer service to our clients and ensuring that our team is delivering the highest level of service.

Key Responsibilities:

  • Supervise a team of customer service representatives to ensure that they are providing excellent customer service
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure that customer needs are met
  • Provide training and coaching to customer service representatives to improve their skills and knowledge

Requirements:

  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with others

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Collaborative and dynamic work environment
  • Professional development and training opportunities

About Us:

ABM UK is a leading provider of integrated facility services. We are committed to delivering exceptional customer service and creating a positive experience for our clients and their customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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