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    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Abm Full time

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Customer Service Supervisor

2 months ago

Brighton, Brighton and Hove, United Kingdom ABM UK Full time
{"title": "Customer Service Supervisor", "description": "Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Churchill Square Shopping Centre in Brighton. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, ensuring the smooth operation of our customer service department, and supporting site management.

Key Responsibilities
  • Facilitate the smooth running of the customer service department, supervising customer service operatives and supporting site management.
  • Deliver high-quality service to customers in person, by telephone, and online, adhering to our customer service mission statement.
  • Provide customers and visitors with accurate information, assisting with projects that improve the customer experience.
  • Work closely with the client on projects that enhance the customer experience.
  • Manage customer service operatives' performance, ensuring excellent customer service is delivered while adhering to site procedures and policies.
  • Use data collected by the team to present information to the client, identifying trends and targeting issues.
  • Role model exemplary behaviors to customers, team members, and service partners.
Requirements
  • Promote a clean and safe working environment, adhering to company policies and procedures.
  • Have strong customer service skills.
  • Ensure all health and safety procedures are applied, complying with legislation and company policy.
  • Maintain critical standards for professionalism, service, speed, and quality assurance.
  • Adhere to new policies and procedures to ensure a respectful workplace.
Benefits
  • 24/7 GP service for you and your immediate family.
  • Mental health support and life event counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our employee app, offering perks, life resources, and support.
About Us

ABM is a leading provider of integrated facility services, committed to a cleaner, healthier, and more sustainable world. We offer a comprehensive range of facility services, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions.

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