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Customer Service Supervisor

2 months ago


Brighton, Brighton and Hove, United Kingdom Portico Full time

**About Portico**

Portico is a company that values its unique culture, which is built on the principles of rewarding hard work and dedication, empowering employees to grow, and believing that work should be fun and engaging.

Our organization is made up of diverse individuals who are treated equally, ensuring that everyone has the same opportunities to grow, develop, and progress in their careers.

**Job Summary**

We are seeking a customer-focused Reception Supervisor to lead our small team at a prestigious building in the city. The successful candidate will be responsible for the day-to-day running of the Front of House operation, providing direction, training, and support to the team to ensure an exceptional service is consistently provided.

**Key Responsibilities**

  • Provide leadership and guidance to the team to achieve exceptional customer service standards.
  • Develop and foster strong relationships with visitors, clients, and other service providers.
  • Manage the visitor management system and take responsibility for health and safety within the public areas.
  • Produce reports and solve problems as required.
  • Create and improve Standard Operating Procedures (SOPs) and policies.

**What We Offer**

  • Excellent holiday allowance.
  • Pension contributions.
  • Life insurance.
  • Enhanced annual leave.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counseling and information services.
  • Access to Choices, our discounts and benefits platform, which offers fabulous savings for thousands of high street retailers, hotels, cinemas, and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.