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Customer Service Supervisor
2 months ago
Job Summary
Portico Corporate Reception Management is seeking a highly skilled and customer-focused Reception Supervisor to lead our team at a prestigious building in the city. As a key member of our Front of House operation, you will be responsible for providing exceptional service to visitors, clients, and other service providers.
Key Responsibilities
- Lead and manage the day-to-day operations of the Front of House team, ensuring a high level of customer satisfaction and service delivery.
- Develop and implement effective strategies to improve the guest experience, including the creation and improvement of Standard Operating Procedures (SOPs) and policies.
- Take ownership of the visitor management system, ensuring seamless and efficient operations.
- Provide training and support to team members, promoting a culture of excellence and customer service.
- Collaborate with other departments to ensure a cohesive and effective service delivery.
- Manage and maintain accurate records and reports, including health and safety documentation.
Requirements
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with visitors, clients, and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with the ability to think critically and make sound decisions.
- SIA license required.
What We Offer
- Competitive salary: £28,000.
- Excellent holiday allowance.
- Pension contributions.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling and information services.
- Access to Choices, our discounts and benefits platform.
- Our Training Academy provides excellent training and development opportunities.