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Customer Service Representative

2 months ago

Brighton, Brighton and Hove, United Kingdom First Recruitment Services Full time

Job Summary: We are seeking a highly skilled Customer Service Advisor to join our team at First Recruitment Services. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Act as the first point of contact for customers, providing timely and effective support to resolve their queries and concerns.
  • Set up and manage customer accounts, ensuring accurate and efficient processing.
  • Handle various administrative tasks, including data entry and record-keeping.
  • Manage a busy workload, prioritizing tasks and meeting deadlines to ensure excellent customer service.
  • Provide support to other teams, working collaboratively to achieve business objectives.

Requirements:

  • Proven experience in customer service, with a strong track record of delivering excellent customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • High level of accuracy and attention to detail, with the ability to work in a fast-paced environment.
  • Ability to multitask and prioritize tasks effectively, managing multiple customer queries and requests.

What We Offer:

  • A competitive salary of £24,000, increasing to £25,000 after successful completion of the probation period.
  • A comprehensive benefits package, including 30 days of annual leave plus Bank Holidays, birthday day off, and access to the Cycle to Work scheme.
  • A hybrid work setup, allowing for a healthy work-life balance.
  • Regular social gatherings and team-building activities, promoting a positive and supportive work environment.