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Customer Service Operations Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Abm. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients and customers.
Key Responsibilities- Provide high-quality customer service and support to clients and customers
- Supervise and manage a team of customer service representatives
- Develop and implement customer service strategies and initiatives
- Monitor and analyze customer feedback and satisfaction
- Collaborate with other departments to ensure seamless customer service delivery
- Stay up-to-date with industry trends and best practices in customer service
- Proven experience in customer service leadership or management
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work collaboratively with others
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
