Customer Service Manager
1 month ago
About Us
At Portico, we pride ourselves on our unique culture, which values hard work, dedication, and a passion for delivering exceptional service. Our diverse team is united by a shared commitment to making work fun and engaging.
We're looking for a customer-focused Reception Supervisor to lead our small team at a prestigious building in the city. As a key member of our team, you'll be responsible for the day-to-day running of the Front of House operation, providing direction, training, and support to your colleagues.
Key Responsibilities- Lead the Front of House team to deliver exceptional service to visitors, clients, and other service providers.
- Develop and foster strong relationships across the building, ensuring a seamless and memorable guest experience.
- Manage the visitor management system, produce reports, and take responsibility for health & safety in public areas.
- Create and improve SOPs and policies to ensure a smooth operation.
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees
- Access to Choices, our discounts and benefits platform
- Our Training Academy provides excellent training and development opportunities
Requirements
We're looking for someone with great communication skills, customer service experience, and the ability to multitask in a busy environment. An SIA license is required for this role.
Working Hours
40 hours per week, with a weekly rotation of 8am-4pm and 10am-6pm.
Salary
£28,000 per annum.
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