Customer Service Manager

1 month ago


Brighton, Brighton and Hove, United Kingdom Portico Full time
Portico Reception Supervisor

About Us

At Portico, we pride ourselves on our unique culture, which values hard work, dedication, and a passion for delivering exceptional service. Our diverse team is united by a shared commitment to making work fun and engaging.

We're looking for a customer-focused Reception Supervisor to lead our small team at a prestigious building in the city. As a key member of our team, you'll be responsible for the day-to-day running of the Front of House operation, providing direction, training, and support to your colleagues.

Key Responsibilities
  • Lead the Front of House team to deliver exceptional service to visitors, clients, and other service providers.
  • Develop and foster strong relationships across the building, ensuring a seamless and memorable guest experience.
  • Manage the visitor management system, produce reports, and take responsibility for health & safety in public areas.
  • Create and improve SOPs and policies to ensure a smooth operation.
What We Offer
  • Excellent holiday allowance
  • Pension contributions
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme
  • 24-hour personal helpline for employees
  • Access to Choices, our discounts and benefits platform
  • Our Training Academy provides excellent training and development opportunities

Requirements

We're looking for someone with great communication skills, customer service experience, and the ability to multitask in a busy environment. An SIA license is required for this role.

Working Hours

40 hours per week, with a weekly rotation of 8am-4pm and 10am-6pm.

Salary

£28,000 per annum.



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