Customer Service Manager

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Portico Full time
Reception Supervisor Opportunity

Portico is a dynamic company that values hard work, dedication, and a fun work environment. We believe in empowering our employees to grow and develop in their careers, and we're looking for a customer-focused Reception Supervisor to lead our small team at a prestigious building in the city.

The Reception Supervisor will be responsible for the day-to-day running of the Front of House operation, providing direction, training, and support to the team. They will ensure an exceptional service is consistently provided, developing strong relationships with visitors, clients, and other service providers.

Key responsibilities include:

  • Producing reports and solving problems
  • Owning the visitor management system
  • Ensuring health and safety in public areas
  • Creating and improving SOPs and policies

We offer a competitive salary of £28,000, a 40-hour weekly rotation, and a range of benefits, including:

  • Excellent holiday allowance
  • Pension contributions
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme
  • 24-hour personal helpline for employees
  • Access to Choices, our discounts and benefits platform

Our Training Academy provides excellent training and development opportunities for our people. If you're a multitasking, customer service-focused individual with great communication skills, we'd love to hear from you.



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