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Technical Account Manager

1 month ago

London, Greater London, United Kingdom Mitie Full time

Deliver Exceptional Service

As a Technical Account Manager at Mitie, you will be the primary point of contact for our clients, ensuring seamless delivery of FM services. You will collaborate with cross-functional teams, manage client relationships, and drive operational excellence.

Key Responsibilities:

  • Client Relationship Management:
  • Build strong relationships with key stakeholders.
  • Understand client needs and proactively address any issues.
  • Regularly communicate updates and progress.
  • Operational Excellence:
  • Oversee service delivery, ensuring quality and adherence to SLAs.
  • Coordinate with technical teams (maintenance, engineering, etc.).
  • Monitor contract performance and identify areas for improvement.
  • Financial Management:
  • Manage budget and financial aspects of the contract.
  • Ensure cost-effective solutions without compromising quality.
  • Contract Mobilization:
  • Lead the transition to the new contract smoothly.
  • Collaborate with internal teams for successful onboarding.

Requirements:

  • Bachelor's degree in relevant fields.
  • Proven experience as an Account Manager in FM or related industry.
  • Strong technical understanding of FM services.
  • Excellent communication and negotiation skills.
  • Results-oriented and customer-focused.

Benefits:

  • Competitive salary
  • Health and wellness benefits
  • Professional development opportunities
  • Collaborative work environment
  • Company vehicle

How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience to us via the link below.