Technical Account Manager

3 weeks ago

London, Greater London, United Kingdom Teleport Full time

We live in a world where security and speed are at odds. Our customers are no exception. They want to move fast, but they need to stay secure. That's where we come in. As a Technical Account Manager at Teleport, you'll be the go-to person for our customers who are implementing, operating, and maintaining our software solutions. You'll work closely with our customers to ensure they adopt our products fully and expand their usage over time.

Our customers are looking for a partner who can help them navigate the complexities of cloud and kubernetes deployments. They need someone who can design their architecture, advocate for best practices, and provide technical support. That's where you come in. You'll be the primary technical point of contact for our customers, leading technical discussions and resolving technical issues.

As a Technical Account Manager, you'll have a unique opportunity to work closely with our product and development teams to report and triage customer escalations. You'll also play a key role in planning, building, and maintaining Teleport training for new users. This will ensure that our customers are able to successfully migrate to our product and get the most out of it.

We're looking for someone who is passionate about security and technology, and who is able to communicate complex ideas in a clear and concise manner. If you're up for the challenge, we'd love to hear from you. What You'll Bring

  • 3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
  • Linux administration skills
  • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
  • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
  • Outstanding soft skills, excellent verbal and written communication skills

What You'll Be Doing

  • Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
  • Maintaining a high level of customer satisfaction of account base throughout the onboarding process
  • Designing the customer's architecture and advocating for best practices during the cloud or kubernetes deployment
  • Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
  • Creating and maintaining cloud and kubernetes environments to demo new features
  • Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
  • Work closely with our Product and Development to report and triage customer escalations
  • Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product

Join Our Team

We're not just looking for anyone. We're looking for someone who is passionate about security and technology, and who is able to communicate complex ideas in a clear and concise manner. If you're up for the challenge, we'd love to hear from you. What We Offer

  • £70,000 - £90,200 a year
  • We're a senior team that supports you and wants to see you succeed
  • Extensive health coverage
  • Annual expense budget
  • Rest & recovery policies that maximize leave and your ability to recharge
  • Investment in your future with retirement savings plans
  • Equity in a US $1.1-bn business
  • Professional development opportunities

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