Senior Technical Account Manager
4 weeks ago
About the Role
As a Senior Technical Account Manager at ENGINEERINGUK, you will be responsible for crafting and executing strategies to drive our customers' adoption and use of AWS services. You will provide technical guidance and advocacy to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.
Key Responsibilities
Responsibilities include:
- You'll advise on solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
- Experience in design/implementation/operations/consulting with distributed applications
- Experience in technical engineering
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
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