Phone and Email Support Specialist

1 month ago


Cheltenham, Gloucestershire, United Kingdom The Ardonagh Group Full time
Role Description:

The Phone and Email Support Specialist will be responsible for providing support to customers via phone and email. This will involve responding to customer inquiries, resolving issues, and escalating complex problems to senior team members as needed.

You will be working in a collaborative team environment where we encourage open communication, innovation, and continuous improvement. We offer a range of benefits to support your physical and mental wellbeing, including 24-hour support and on-site mental health ambassadors.

Key Responsibilities:
  • Respond to customer inquiries via phone and email.
  • Resolve customer issues in a timely and professional manner.
  • Educate customers on product and service offerings.


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