Customer Support Associate

2 days ago


Cheltenham, Gloucestershire, United Kingdom CV-Library Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. As the first point of contact for clients, you will provide exceptional support via phone and email, ensuring that customer inquiries are handled efficiently and effectively.

The successful candidate will be responsible for responding to customer queries in a timely and accurate manner, resolving any issues that may arise, and maintaining up-to-date knowledge of our products and services. This is an excellent opportunity to work with a dynamic team in a growing company.

The key responsibilities of this role include:

  • Responding to customer inquiries via phone and email, providing timely and accurate information.
  • Resolving customer issues and complaints, ensuring a high level of customer satisfaction.
  • Maintaining up-to-date knowledge of company products, services, and promotions.
  • Working closely with the operations team to ensure seamless order fulfilment and delivery.
  • Keeping customers informed of any delays or issues with their orders.

The ideal candidate will have proven experience in a customer service role, preferably in a fast-paced environment, and possess excellent verbal and written communication skills with a friendly and professional tone.



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