Telephone Support Associate

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time
Job Description

This exciting opportunity involves delivering exceptional customer experiences through phone-based interactions.

The hourly rate for this role is approximately £11.50.

Your key responsibilities will include:

  1. Engaging with customers to address their concerns and resolve issues.
  2. Providing timely and effective responses to customer inquiries via phone and email.
  3. Scheduling appointments as needed.
  4. Transferring calls to internal colleagues when required.
  5. Maintaining accurate records of customer interactions.
Key Requirements
  • Strong communication and problem-solving skills.
  • Ability to multitask and manage multiple priorities.
  • Professional telephone etiquette.
  • Previous experience in customer service is highly desirable.
  • Proficiency in Microsoft Office 365 applications (Teams, Outlook).
Perks and Benefits
  • Comprehensive training and development programs.
  • A collaborative and supportive team environment.
  • Convenient on-site parking facilities.


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