Customer Service Assistant Position

1 week ago


Ringwood, United Kingdom South West Recruitment Full time
Job Title: Customer Service Assistant

This is an excellent opportunity to join our client's multi-channel Contact Centre as a Customer Service Assistant. Based in Ringwood, the successful candidate will be responsible for handling customer inquiries via phone, email, and other channels.

The role involves acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries. You will handle incoming inquiries, resolve issues in a timely and effective manner, and document interactions accurately. Collaborating with internal teams, you will provide comprehensive solutions and escalate issues when necessary. Maintaining a high level of professionalism, you will adhere to company guidelines and policies.

A key aspect of this role is up-selling and cross-selling on every opportunity presented. You will identify and maximise sales opportunities through special promotions on a wide range of retail products. Placing customer orders and resolving all customer enquiries efficiently is also crucial. Embracing company core values for respect and equality, you will provide world-class service at all times.

We offer a competitive salary of £24,024 (£26,424 OTE), 40 paid hours per week, and shifts rotating between 8am-4:30pm, 9:30am-6pm, 3:30pm-10pm, and 10pm-8am. Our benefits package includes cycle-to-work scheme, home computing scheme, dentist scheme, bus travel scheme, eye test vouchers, and more.

This role requires full training provided and paid for, so no prior experience is necessary. We are committed to growth and development, encouraging employees to progress their roles and take on additional duties over time.

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