Customer Service Assistant
2 months ago
Our established client based in Ringwood is looking to recruit a full time Customer Service Assistants to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other "back office" tasks. Full training is provided for all elements of the role
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Key Responsibilities
● Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
● Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
● Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
● Documenting interactions accurately and updating customer information in the company database.
● Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
● Maintaining a high level of professionalism and adhering to company guidelines and policies.
● Upselling and cross selling on every opportunity presented in order to increase revenue
● Identify and maximise sales opportunities through cross selling and up selling plus special
promotions on a wide range of retail products
● Place customer orders and resolve all customer enquiries at first point of contact efficiently
● Embrace Company core values for respect and equality for all those we come in to contact
with and provide world class service at all times
● Take ownership of personal development and performance
● Work as a team in a fast-paced target driven environment
Job Title: Customer Service Assistant
Salary: £24,024 (£26,424 OTE)
Location: Ringwood
Hours: 40 paid hours per week.
Shifts: Shifts rotate between 8.00am to 4.30pm, 9.30am to 6pm, 3.30pm to 10pm. 10pm to 8am (Out of Hours opportunity)
Shifts on a rotating pattern
* 40 hrs a week
* 5 working days
* Two weekends per month
* Full training provided and paid for
* Great Working Environment
* Accessible by bus
* Free parking off site
Company Benefits:
* Competitive salary + attractive overtime
* 20 days paid holiday + additional days based on length of service
* Suggestion Box Monthly Winner Paid Reward;
* Cycle To Work Scheme;
* Home Computing Scheme;
* Dentist scheme;
* Bus Travel scheme;
* Eye test vouchers;
* Excellent onsite training and induction;
* Staff room with complementary refreshments;
* Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars;
* Weekly dress down days;
* Involvement with local charities and fundraising days/events;
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course
-
Customer Service Assistant
5 months ago
Ringwood, United Kingdom First Local Serivces Full time**Inbound Sales Representative** **Company**: First Local Services **Location**: South of the UK **Job Type**: Full-Time **About Us**: First Local Services is a leading drainage company committed to excellence and innovation in the South of the UK. Our dynamic, growing team is passionate about providing top-notch solutions for our clients’ drainage...
-
Customer Service Representative
1 month ago
Ringwood, Hampshire, United Kingdom SOUTH WEST RECRUITMENT Full timeCustomer Service AssistantWe are seeking a skilled Customer Service Assistant to join our team at SOUTH WEST RECRUITMENT. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key Responsibilities:Responding to Customer Inquiries: You will be the first point of contact for...
-
Customer Service Representative
1 month ago
Ringwood, United Kingdom South West Recruitment Full timeCustomer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our multi-channel Contact Centre team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Act as a liaison between customers and our...
-
Customer Service Representative
1 month ago
Ringwood, United Kingdom South West Recruitment Full timeCustomer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our multi-channel Contact Centre team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Act as a liaison between customers and our...
-
Customer Service Assistant
2 months ago
Ringwood, United Kingdom CV-Library Full timeOur established client based in Ringwood is looking to recruit a full time Customer Service Assistants to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional...
-
Customer Service Representative
2 months ago
Ringwood, Hampshire, United Kingdom SOUTH WEST RECRUITMENT Full timeCustomer Admin AssistantWe are seeking a highly organized and customer-focused individual to join our team as a Customer Admin Assistant. In this role, you will be responsible for handling inbound telephone enquiries and magazine subscriptions via email and web chat.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and...
-
Customer Service Representative
4 weeks ago
Ringwood, Hampshire, United Kingdom South West Recruitment Full timeCustomer Service Advisor OpportunityWe are seeking a skilled and enthusiastic Customer Service Advisor to join our team at our modern Contact Centre in Ringwood, Hampshire.This is a hybrid role, with initial training provided in the office for 2-3 weeks. The main focus of the position is to assist customers with online enquiries and purchases of luxury...
-
Customer Service Representative
4 weeks ago
Ringwood, Hampshire, United Kingdom South West Recruitment Full timeCustomer Service Advisor OpportunityWe are seeking a skilled and enthusiastic Customer Service Advisor to join our team at our modern Contact Centre in Ringwood, Hampshire.This is a hybrid role, with initial training provided in the office for 2-3 weeks. The main focus of the position is to assist customers with online enquiries and purchases of luxury...
-
Customer Service Representative
3 weeks ago
Ringwood, Hampshire, United Kingdom South West Recruitment Full timeWe are seeking a highly skilled Customer Service Representative to join our team at our modern Contact Centre in Ringwood, Hampshire. As an Inbound Call Centre Agent, you will be responsible for assisting customers with online enquiries and purchases of luxury chocolates and confectionery from a top UK company.Key Responsibilities:Provide exceptional...
-
Customer Service Assistant Magazine Subscriptions
5 months ago
Ringwood, United Kingdom South West Recruitment Full timeExcellent telephone manner - Excellent numeracy and literacy - Excellent customer service skills - Good analytical, decision making and problem solving abilities - Previous retail and customer service experience would be beneficial **Job Title: Customer Admin Assistant** **Salary: £21,673.60 per annum** **Location: Ringwood, hybrid after...
-
Customer Service Representative
4 weeks ago
Ringwood, Hampshire, United Kingdom South West Recruitment Full timeCustomer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at a modern Contact Centre in Ringwood, Hampshire. As a hybrid role, you will be trained in the office for 2-3 weeks before transitioning to a mix of office and remote work.About the RoleThe primary focus of this position is to assist customers with online...
-
Customer Service Representative
4 weeks ago
Ringwood, Hampshire, United Kingdom South West Recruitment Full timeCustomer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at a modern Contact Centre in Ringwood, Hampshire. As a hybrid role, you will be trained in the office for 2-3 weeks before transitioning to a mix of office and remote work.About the RoleThe primary focus of this position is to assist customers with online...
-
Customer Service Representative
4 weeks ago
Ringwood, Hampshire, United Kingdom South West Recruitment Full timeCustomer Service Advisor OpportunityWe are seeking a skilled Customer Service Advisor to join our team at a modern Contact Centre in Ringwood, Hampshire. As a hybrid role, you will be trained in the office for 2-3 weeks before transitioning to a mix of office and remote work.About the RoleThe primary focus of this position is to assist customers with online...
-
Customer Service Representative
2 months ago
Ringwood, Hampshire, United Kingdom South West Recruitment Ltd Full timeCustomer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our multi-channel Contact Centre team as a Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key...
-
Customer Service Representative
2 months ago
Ringwood, Hampshire, United Kingdom South West Recruitment Ltd Full timeCustomer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our multi-channel Contact Centre team as a Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key...
-
Customer Service Representative
2 months ago
Ringwood, Hampshire, United Kingdom SOUTH WEST RECRUITMENT Full timeOur client, a leading outsourcer, is seeking a Customer Admin Assistant to provide exceptional customer service via telephone, email, and web chat. As a key member of their team, you will be responsible for handling inbound customer enquiries and managing magazine subscriptions. This is a fantastic opportunity to work with a variety of clients and develop...
-
Customer Service Representative
2 weeks ago
Ringwood, United Kingdom Resource Recruitment Full timeCustomer Service Associate Job DescriptionWe are seeking an experienced Customer Service Associate to join our dynamic team based at our office in Ringwood. This is a fantastic opportunity to work with a well-established and rapidly growing company that prides itself on its reputation for high-quality customer service and 5-star reviews.This is not a call...
-
Customer Service Advisor
5 months ago
Ringwood, United Kingdom Mulberry Recruitment Full time**Customer Service Advisor** **Up to £300 bonus per month** **Location: Ringwood.** **Shifts: Monday to Friday 8am to 8pm** **Weekends 8am to 8pm.** **Shifts on a rotating pattern** Lights. Camera. ACTION! Are you interested in joining the revolution that's reshaping the cinema experience? If you're a seasoned Customer Service Advisor who prioritizes...
-
Customer Service Agent
5 months ago
Ringwood, United Kingdom Konecta Full timeJob Title: Customer Service Advisor **Salary**: £10.50 per hour Location: Konecta - Ringwood. Hours: Up to 40 paid hours per week. Shifts: 8am to 6pm, Monday to Sunday, Shifts on a rotating pattern LightsCameraACTION!!! Do you want to be part of the revolution that’s redefining cinema? Are you an experienced and service-focused Customer Service...
-
Customer Service Advisor
5 months ago
Ringwood, United Kingdom Konecta Full timeJob Title: Customer Service Advisor Location: Comdata Group -Ringwood. Hours: 40 paid hours per week. Shifts: Monday to Friday 8am to 9pm Weekends 9am to 8pm. Shifts on a rotating pattern LightsCameraACTION!!! Do you want to be part of the revolution that’s redefining cinema? Are you an experienced and service-focused Customer Service Advisor who’s...
