Customer Service Representative

1 month ago


Ringwood, United Kingdom South West Recruitment Full time
Customer Service Assistant

We are seeking a highly motivated and customer-focused individual to join our multi-channel Contact Centre team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:
  • Act as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
  • Handle incoming inquiries via phone, email, and other channels and resolve in a timely and effective manner.
  • Demonstrate a customer-centric approach to build and maintain customer loyalty and satisfaction.
  • Document interactions accurately and update customer information in the company database.
  • Collaborate with internal teams to provide comprehensive solutions and escalate issues when necessary.
  • Maintain a high level of professionalism and adhere to company guidelines and policies.
  • Upsell and cross-sell on every opportunity presented to increase revenue.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced target-driven environment.
  • Strong customer service skills and a customer-centric approach.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in using software applications.
What We Offer:
  • Competitive salary and attractive overtime.
  • 20 days paid holiday + additional days based on length of service.
  • Opportunities for growth and development.
  • A great working environment with a supportive team.


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